www.metlife.com.au/360health/
membersupport@teladochealth.au 1800 325 578

Ask a Mental Health question

Submit your questions to our team of Australian mental health clinicians and receive a detailed written response within a day

ASK YOUR QUESTION

Do you want to know more about a symptom? Do you want to know where to go or what to do next? We are here to help.

If you have medical questions about your mental health, or if you’re not sure whether to visit your treating GP or see a Mental Health Clinician, simply submit your questions any time and one of our Mental Health Clinicians will respond in writing within 24 hours. The service can be used as many times as needed.

This is not an emergency service. If you require immediate mental health support you can call Lifeline on 13 11 14 or if you are feeling suicidal or unwell we advise you to contact your local emergency services (000 in Australia).

"What are the best natural ways to improve my mood?"
"I feel quite low sometimes, should I see a therapist?"
"I have a friend who is going through a hard time, how can I help them?"

This service aims to support, not replace your treating doctor. If you require prescriptions or referrals you will need to visit your treating doctor.

Our Mental Health Clinicians will also identify if you should be referred to our Mental Health Assist program or any appropriate community services.

Who can use this service?

As an eligible MetLife customer, you get access to this service at no additional cost.

How does it work?

Your question will be submitted to one of our mental health clinicians who will respond within 24 hours.

  • 1 Ask your question

    You can ask as many questions as you'd like to our team.

  • 2 Mental Health Clinician reviews question

    We allocate one of our Australian Mental Health Clinicians to review and respond to your question.

  • 3 Get answers to your medical questions

    Our Mental Health Clinician will respond to your question in writing within 24 hours and you'll be notified by email that your answers are ready for you to review in your 360Health Virtual Care account.

You can ask our Mental Health Clinicians any questions about your health from the comfort of your own home.

This is not an emergency service. If you are feeling unwell we advise you to contact your local emergency services (000 in Australia).

Ask a Mental Health question
ASK YOUR QUESTION

Teladoc Health Portal. These services are intended to provide general health information and advice. Under no circumstances should these recommendations be considered diagnoses or treatments. The recommendations derived from these services are based on medical information provided by the customer. The information about MetLife life insurance in general only and does not take into account your personal situation, needs or objectives. Before deciding whether to acquire, or continue to hold, any of our products, please read the PDS available at metlife.com.au. Life insurance products issued by MetLife Insurance Limited ABN 75 004 274 882 AFSL 238096. The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately. You should always consult a licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regime, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances. 360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy. 360Health Virtual Care is a service provided by Teladoc Health. Teladoc Health will be the entity who will collect, use, disclose, store, secure and dispose of your personal health information if you use the 360Health service. A copy of the Teledoc Health Privacy Policy is available on the 360Health website. Access to these services will be at MetLife's reasonable discretion and is eligible for all MetLife Protect customers and eligible clients who have received a specific code to activate the service. MetLife reserves the right to reasonably discontinue or change the services at any time.

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