www.metlife.com.au/360health/
membersupport@teladochealth.au 1800 325 578

Mental Health Assist

Provided by a team of mental health professionals at Teladoc Health

START A CASE

Are you experiencing emotional symptoms, such as changes in mood, stress and anxiety? Do you feel like it is time to do something about it?

Sometimes finding where to get help is one of the biggest hurdles. In times like these, our team of psychologists and psychiatrists can guide you in the right direction and provide you with a better understanding of your mental health, the treatment you need and assist you in navigating the health system.

Mental Health Assist provides you with a discreet and confidential way to seek mental health support by connecting you with a team of leading mental health professionals from the comfort of your own home.

Who can use this service?

As an eligible MetLife customer, you get access to this service at no additional cost.

How does it work?

Request the service and a mental health professional will contact you.

  • 1 Request a mental health assessment

    Click START A CASE and submit your request to our mental health team.

  • 2 Talk to a mental health nurse

    You will meet with one of our mental health nurses via video call. The mental health nurse will become your dedicated point of contact, providing support and guidance throughout the entire process.

  • 3 Meet via video with our team of mental health professionals

    We will match you to a psychologist and/or psychiatrist who will meet with you within a few days via a video call.

  • 4 Receive a report and treatment recommendations

    You will receive a written report outlining our experts findings, allowing you to fully understand what is driving your symptoms. Your mental health nurse will discuss all of the findings with you and help you into the recommended treatment approach.

Get the mental health guidance that could change your life.

This is not an emergency service and below are some conditions we would not be able to treat: Thoughts of suicide or self-harm, psychosis, hallucinations, schizophrenia, personality disorders, and if you're currently under the influence of drugs or alcohol. If you have thoughts of suicide or self-harm, please contact your local emergency services (000 in Australia) for immediate response and help.

Mental Health Assist
START A CASE

Teladoc Health Portal. These services are intended to provide general health information and advice. Under no circumstances should these recommendations be considered diagnoses or treatments. The recommendations derived from these services are based on medical information provided by the customer. The information about MetLife life insurance in general only and does not take into account your personal situation, needs or objectives. Before deciding whether to acquire, or continue to hold, any of our products, please read the PDS available at metlife.com.au. Life insurance products issued by MetLife Insurance Limited ABN 75 004 274 882 AFSL 238096. The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately. You should always consult a licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regime, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances. 360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy. 360Health Virtual Care is a service provided by Teladoc Health. Teladoc Health will be the entity who will collect, use, disclose, store, secure and dispose of your personal health information if you use the 360Health service. A copy of the Teledoc Health Privacy Policy is available on the 360Health website. Access to these services will be at MetLife's reasonable discretion and is eligible for all MetLife Protect customers and eligible clients who have received a specific code to activate the service. MetLife reserves the right to reasonably discontinue or change the services at any time.

© Teladoc Health, 2025. All rights reserved.